Canadian Immigration Government Agencies

Learn more about the agencies responsible for immigration and immigration policy in Canada, from application processing to border security.

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The Canadian federal and provincial governments are constantly updating their immigration policies and programs to ensure that those who want to immigrate to Canada are successful. There are three main governing agencies that control much of the immigration programs, policies, and security throughout Canada: IRCC, IRB, and CBSA. These agencies play a key role in the immigration process from application processing to ensuring the safety of the Canadian borders.

Immigration, Refugees and Citizenship Canada (IRCC)

Immigration, Refugees and Citizenship Canada facilitates the arrival of immigrants, provides protection to refugees and offers programming to help newcomers settle in Canada. It also: grants citizenship and issues travel documents (such as passports) to Canadians. The Canadian federal government department that used to be called Citizenship and Immigration Canada (CIC) has been renamed Immigration, Refugees and Citizenship Canada (IRCC).

Local Phone Number


Address for IRCC Offices

Outside Canada: Visa offices

IRCC visa offices are located in Canadian embassies, high commissions and consulates. They process applications for:

  • permanent immigration
  • visitor visas (temporary resident visas)
  • study permits
  • work permits
  • refugee resettlement
  • travel documents for permanent residents abroad

Find your IRCC visa office *link to embassy page*

Offices Inside Canada

IRCC has offices across Canada as well as temporary offices that open in various locations.

These offices are not open to the public and are by appointment only.

Find your IRCC visa office in Canada

Immigration and Refugee Board of Canada (IRB)

The Immigration and Refugee Board of Canada are a federal institution that operates at arm’s length from the Government of Canada. The Immigration and Refugee Board of Canada (IRB) is Canada’s largest independent administrative tribunal. It is responsible for making well-reasoned decisions on immigration and refugee matters, efficiently, fairly and in accordance with the law. The IRB decides, among other responsibilities, who needs refugee protection among the thousands of claimants who come to Canada annually.


IRB Phone Number


IRB Mailing Address

Immigration and Refugee Board of Canada

Minto Place, Canada Building 

344 Slater Street, 12th Floor 

Ottawa, Ontario 


K1A 0K1

The Canada Border Services Agency (CBSA)

The Canada Border Services Agency (CBSA) facilitates the flow of legitimate travellers and trade. The Agency also enforces more than 90 acts and regulations that keep our country and Canadians safe.

CBSA Email Address

They will not open emails that include attachments, nor will they open any links provided in an email.

CBSA Email Address

Within Canada



TTY (for those with hearing or speech impairments)



Outside Canada

Long distance charges apply



CBSA Mailing Address

Canada Border Services Agency

Ottawa, ON


K1A 0L8

Our VisaPlace team of immigration professionals are here to help you determine what your best options are to reach your immigration goals. We have helped thousands and thousands of people worldwide successfully enter Canada, and we are very certain we can help you too. No one can guarantee an approval (not even us), but we are confident with our years of experience and current success rate that we can significantly increase your chances at a positive outcome for your case.

Other Immigration Related Resources and Organizations

There are a number of non-governmental immigration organizations in Canada that work to provide immigration information, along with resources to help newcomers settle. Learn more about these organizations, and what they do!