So how do your lawyers communicate with you?
Or do they?
A big, perhaps, one of the biggest concerns immigration clients express is the level of accessibility they will have to their lawyers. After all people are playing thousands of dollars for legal services that will have a major impact on their lives i.e., moving to a new country temporarily or permanently. Sadly, the reputation that many immigration and other types of lawyers and law firms have is that they fail to get back to clients on a timely basis.
In the age of the Internet and email, mobile phones, auto reminders there really is no excuse for this. While it is true that lawyers are busy people, often tied up in court or in meetings, it is really nothing to just send an email to a client that you will get back to him or her and set a reminder to do so.
A simple “how can I help you?. I heard that you called”, goes a long way to instill confidence, show you care, and most importantly service your clients: they may have something really important to tell you about their file and the lawyer will never know this if they don’t pick up the phone.
Law Societies, the regulating bodies that ensure lawyers are behaving properly, always are tell its members that the number one complaint clients have is the failure to return their phone calls. At our office we have installed reminder systems that make sure we keep everyone (clients and other staff working on a file) informed about the “goings-on” with a file, including the need to call back a client.
It is really a little, simple thing. But in life and in law, its the little things that often get overlooked.
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Great law firm with great staff. My lawyer Rania did a great job for my Canadian work permit and my daughters study permit. You are great in your work. And my Para Legal officer Alicea, you are just amazing. They did not rest until my job was promptly and properly done. Always there to answer my calls, reply my emails promptly. She tried her best and the results were amazing. I recommend visa place if you need the best immigration job. Many thanks to Rania and Alicea.
Great firm on top of their game. Worked with us til the end to ensure my parents visa was approved and guided us along the way in a professional manor. Natalie is awesome. Majority of our communications were via email, but the responses were immediate. I would greatly recommend this firm. Thank you for all your hard work and help. My family and I do really appreciate it.
I am grateful for the legal services that I got from Sanaa and Alicea of Visa Place. I was impressed by their client centered approach. Their professionalism involved their hearts and heads to work on my case. I cannot compare the time they spent on it with the money I paid. All they wanted was a fine final document. I also liked their prompt communication. They are really passionate about what they do.