So how do your lawyers communicate with you?
Or do they?
A big, perhaps, one of the biggest concerns immigration clients express is the level of accessibility they will have to their lawyers. After all people are playing thousands of dollars for legal services that will have a major impact on their lives i.e., moving to a new country temporarily or permanently. Sadly, the reputation that many immigration and other types of lawyers and law firms have is that they fail to get back to clients on a timely basis.
In the age of the Internet and email, mobile phones, auto reminders there really is no excuse for this. While it is true that lawyers are busy people, often tied up in court or in meetings, it is really nothing to just send an email to a client that you will get back to him or her and set a reminder to do so.
A simple “how can I help you?. I heard that you called”, goes a long way to instill confidence, show you care, and most importantly service your clients: they may have something really important to tell you about their file and the lawyer will never know this if they don’t pick up the phone.
Law Societies, the regulating bodies that ensure lawyers are behaving properly, always are tell its members that the number one complaint clients have is the failure to return their phone calls. At our office we have installed reminder systems that make sure we keep everyone (clients and other staff working on a file) informed about the “goings-on” with a file, including the need to call back a client.
It is really a little, simple thing. But in life and in law, its the little things that often get overlooked.
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Thanks to Alicea and Rania for their excellent service. This is the 2 nd time we are using them and they have always delivered successful results, even where other law firms has been unsuccessful. Alicea has been especially helpful and available to address all our concerns. She has an excellent work ethic. We will be using them again and always recommend them to our friends.
Migrating is a hard task for anyone. Finding a job is even harder. Once I got a job offer, things started moving rapidly. So, I called used VisaPlace (Niren and associates) to assist with the process. Rania and Richard deserve the utmost respect in getting the job done. They have been patient with me and some set backs. Very professional.! Hands down, money was well spent. Thanks Rania and Richard, you make an awesome team. You'll definitely have a repeat customer with me !! I was very impressed at how well they were organized and had a positive experience. Very good and professional work led to a successful outcome. I highly recommend using VisaPlace.
I'll like to say I had an awesome initial consultation with Rania Abboud. She was knowledgeable, made the initial process easy and understood my situation. I am excited and hopeful to continue consulting this company. You do a great job for immigrants. Also, Natalie Walcz was great, she handled my situation professionally. Great team. Definitely assets to your company.