We are looking for talented and competitive Client Intake Associates to join our team of professionals to be a part of our and our client’s journey. The successful candidate must have great phone presence and sales experience. They must convert majority of inbound calls to scheduled bookings wherein a deposit is required.
Job Purpose: To serve clients by understanding their needs and booking appointments for Immigration Practitioners. The successful candidate will be responsible for the following:
- Determine requirements by working with clients over the telephone;
- Learning phone scripts;
- Booking appointments according to consultant's requirements;
- Taking payments over the phone;
- Learning in house customer management system (In-house training provided);
- Following up through emails and telephone;
- Fulfilling requests by clarifying desired information; completing transactions; and forwarding requests;
- Maintaining customer service database by entering information;
- Open to feedback on performance based on calls booked and following scripts;
- Updating knowledge by participating in sales and educational opportunities;
- Selling the firm’s reputation and credibility;
Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Persuasive & Sales.
What you need: Ability to work in a Team & Independently, High level of Customer Service ability, & Call Center experience
Please note that flexibility of the following hours is required:
Monday - Friday 1:00 PM - 9:00 PM
Saturday & Sunday 9:00 AM - 5:00 PM
Completely smooth process. Rania did a great job in my Canada work permit. The team is absolutely competent and knowledgeable. Alicea was so amazing and was able to answer any of my questions immediately. I had peace of mind throughout the application. I would recommend them to other friends looking for assistance with their applications.
I highly recommend VisaPlace to anyone seeking help with navigating the legal minefield that is Permanent Residency. As someone who is very easily stressed, Lauren & Mariana have saved me a lot of sleepless nights. They are fast, efficient, reliable and honest and I will be telling any of my friends to use them for immigration. Thanks to them, my future with my husband in Canada is bright
Visa place is the best!!! I use Yasmeen to do paperwork work for my mom to come to Canada and she was amazing. Very helpful and always reply to your email promptly. My experience was awesome everything was a success and I will recommend VISA PLACE to anyone who want quick and successful results. Thank to all the team at Visa Place but a special thank you to Yasmeen again.
As seen on