We are looking for talented and competitive Client Intake Associates to join our team of professionals to be a part of our and our client’s journey. The successful candidate must have great phone presence and sales experience. They must convert majority of inbound calls to scheduled bookings wherein a deposit is required.
Job Purpose: To serve clients by understanding their needs and booking appointments for Immigration Practitioners. The successful candidate will be responsible for the following:
- Determine requirements by working with clients over the telephone;
- Learning phone scripts;
- Booking appointments according to consultant's requirements;
- Taking payments over the phone;
- Learning in house customer management system (In-house training provided);
- Following up through emails and telephone;
- Fulfilling requests by clarifying desired information; completing transactions; and forwarding requests;
- Maintaining customer service database by entering information;
- Open to feedback on performance based on calls booked and following scripts;
- Updating knowledge by participating in sales and educational opportunities;
- Selling the firm’s reputation and credibility;
Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Persuasive & Sales.
What you need: Ability to work in a Team & Independently, High level of Customer Service ability, & Call Center experience
Please note that flexibility of the following hours is required:
Monday - Friday 1:00 PM - 9:00 PM
Saturday & Sunday 9:00 AM - 5:00 PM
I could not have asked for more! The VisaPlace team are extremely professional, they know their stuff. They gave me great information, prepared my work visa application and then prepared me for the submission process. I was successful. Got my visa. 5 stars! I would give them 6 if I could.
This is not an exaggeration!!! I was truly impressed with the way VisaPlace consultants handled my case. The consultants- Emily, Lauren, Takunda and Lisa, took their time to explain to me in great deal how they were going to approach my case and how they would handle setbacks, if any. Their professionalism and knowledge of the law were superb. The minor setback that came up was quickly addressed by the team. The team constantly kept me updated on the progress/status of my application; they quickly responded to my questions/concerns. They had predicated my permanent residency to be processed within 6 -12, and Indeed it was processed and completed within 6 months. Based on my personal experience, Emily and Lauren's team are the best! They deserve 5 stars!!!!!!!!!!!
VisaPlace helped me sponsor my husband to become a Permanent Resident of Canada. They were extremely professional. Every step along the way was explained fully and expertly taken care of. The staff responded immediately to any questions and always handled our concerns fully, taking as much time as we needed to understand where we were at in the immigration process and what to expect next. I would recommend VisaPlace with no hesitation at all. I'm sure if we had tried to navigate the immigration process ourselves, it would have been much harder.
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