I’ve Lost My PR Card. What do I do?

A PR Card, or Permanent Resident Card, is a document that allows permanent residents in Canada to travel in and out of Canada. Because Canadian permanent residents don’t have a Canadian passport, a permanent resident card acts as proof of a person’s permanent resident status in Canada and without one, you may be unable to travel.

We get soooo many calls about people loosing their PR Card. We posted a blog about this topic and it’s time to post another one!

What do I do if I’ve lost my PR Card?  

If you have lost your PR Card, you will need to contact Citizenship and Immigration Canada immediately.

You can do this either by calling them at 1-888-242-2100 or by visiting the nearest Citizenship and Immigration Canada office near you. You will have to apply for a new PR Card if you’ve lost your old one if you wish to travel outside of Canada. NOTE:  Calling CIC and getting answers sometimes is a challenge!

What if I lose my PR Card outside of Canada?

If you have lost your PR Card outside of Canada, you will have to visit the closest Canadian Embassy or Canadian immigration office in the country you are in. When you are there, you can report your PR Card as lost of stolen.

To return to Canada, you will need to obtain a travel document at the nearest Canadian office. Not always easy and you may have to wait a while before it is issued.

Because you don’t have a Canadian passport, a travel document will allow you to travel back to Canada. You must be able to prove your identity and permanent resident status in Canada to obtain a travel document.

If you haven’t been able to make an application for a new PR Card before returning to Canada, you can apply for a new PR Card after returning to Canada using the travel document.

Did you lose your PR Card? We can help!

Travel documents are not always easy to get, especially if you have not brought enough documentation to prove your permanent resident status on your travels. Contact us using the form on the right or call us right away at 1 877 928 3485

Michael Niren

About Michael Niren

Michael is a graduate of Osgoode Hall Law School in Toronto. He is a member of the Law Society of Upper Canada, the Canadian Bar Association’s Citizenship and Immigration Section and the Associate Member of the American Bar Association. Read more

  • Anonymous

    I have read your in formation in regards to losing/ stolen permanent resident (canadian) card out of the country. First and foremost…you cannot call a 1-800 number from some countries. Second the visa center are contracted out and don’t know what they should. So here is our situation. We are in Germany. My purse gets stolen. I am a Canadian citizen, my husband is a permanent resident of Canada/German citizen. We lost everything passport, my birth certificate, his German passport, his permanent residence card. So that means we have to drive to Berlin and drive to Dusseldorf wait in Dusseldorf then go wait in Berlin to get our documents to go home. We are 600 euro in and on day 21. And try send a email to canadian embassy regarding paperwork, horrible no reply email back saying not to contact them.

    • Immigration Lawyers

      Thank you for your inquiry, I’m glad you contacted us! I’m sorry to hear the hardships that you have faced in Germany. We do have an international number for anyone outside of North America to reach us: +1-647-496-5894 you can also send us an email at [email protected] Hiring an immigration lawyer will help you get answers to all of your questions and have the legal assistance to bring you back to Canada. Please, complete this form for me http://www.visaplace.com/immigration-assessment/ it is just a quick and easy way for me to learn more details about you and your situation so that I will be able to advise you accurately and determine the best avenue for us to take to give you the best legal advice.

      The above response is for informational purposes only and does not form a lawyer-client relationship nor should it be construed to be legal advice.

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