CIC Online Help Center

Citizenship and Immigration Canada has a new online center that has helped more the four million people since it launched over six months ago.

Getting To Know the CIC Online Help Center

The new help center is an online help agent that assists people with filing out their applications, helps them receive brief answers to their questions, and helps replace lost documentation.

The government is committed to improving service and the new online Help Centre is part of that plan. People have questions about how to come to Canada and this new user-friendly and convenient Web tool provides the practical information that they need in a quick and effective manner. – Minister Kenney.

How the CIC Online Help Center Helps

The online help center helps over 150, 000 on a weekly basis. This help center is just one of the many useful and successful tools Citizenship and Immigration Canada has to offer. For example, CIC has a “Come to Canada” tool which allows potential immigrants to determine which immigration program is best for them.

Therefore, these new tools are set up to help new comers, potential immigrants, and Canadian citizen as well.

How Niren & Associates Can Help

If you are in need of immigration advise or assistance you can rest assured that you are in good hands with Niren & Associates. With over 15 years of immigration experience, we have the expertise needed to guide you in the right direction.

Michael Niren

About Michael Niren

Michael is a graduate of Osgoode Hall Law School in Toronto. He is a member of the Law Society of Upper Canada, the Canadian Bar Association’s Citizenship and Immigration Section and the Associate Member of the American Bar Association. Read more

8 thoughts on “CIC Online Help Center

  1. Gagandeep SIngh

    Hey I hav equestion related to my work permit .I applied my work permit on 15 march with a valid username and password. But When I try to login to my account now I cant it say my Username and password is revoked . please help me as soon as possible as what I should do now . I also got the confirmation of my application submission.


    1. Vahe Mirzoyan

      Hello Gagandeep. You must try to remember your original username and password. Did you write it down anywhere? Your confirmation might have a reference number that you can call CIC about.
      Regards, Vahe

  2. jomar esteban

    hi sir I have problem in my permanent resident confirmation me and my wife the attack photo is not me and my wife what is best i’m gonna do about this and the onother problem is out visa is expired on march 10 2016. thank you

    1. Vahe Mirzoyan

      Thank you for writing to us Jomar. It is important that you get your PR visa renewed as soon as possible, and let the CIC know about the problem with the pictures. I am going to ask our immigration professionals to get in contact with you to see how we can help you get through these proboems.

  3. abdul

    respected sir
    it is stated that i have done work with candian army at kandahar (PRT)afghanistan , we have filled the forms we received the answer that you may be eligible to come to canada
    so now we have filled the forms for application for permanent residence in canada
    dear sir the detaile you have prescribed in generic appliocation forms , in fact we are from non of them
    now you are requested to detail us so we comes in which cagetory
    kindly detail us about this thanks

    1. Michael Niren Post author

      Hello Abdul

      Thank you for your post. In order for us to help you please fill out our online immigration assessment form and we will get back to you with options about what category would best suit you for immigration to Canada. We look forward to assisting you!
      Michael Niren

  4. mashiur

    i have question.
    My brother is UK citizen. We are bangladeshi passport holder. Can my brother apply for Canadian citizen including us?
    Pls advise on the above.

    1. Michael Niren Post author

      Hello Mashiur

      Is your brother a Canadian permanent resident? If he is not, he can’t apply for Canadian citizenship. He first has to be a Canadian PR before he can apply for citizenship. Also he can’t include siblings on his application regardless.


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